Shipping & Order Processing
We ship the same day! Just order by 4PM EST
Free shipping on orders over $75*
*ground shipping only
How are shipping fees calculated?
Shipping fees are calculated based on weight and distance: our shipping fee calculator is linked to the FedEx web site which provides quotes in real time from our Zip code (27703) to your Zip code, depending on the total weight of the items placed in your shipping cart.
We do not add a handling fee or profit in anyway from shipping fees.
We ship with FedEx Home/Ground and recommend choosing this as your most economical option. Most deliveries on the east coast arrive the next or second day, 3-5 days is normal for delieveries the further west you are.
When it comes to low-weight shipping for residential customers, consider the efficient, economical FedEx SmartPost service. By utilizing the U.S. Postal Service® for final delivery, FedEx SmartPost reaches every U.S. address.
Delivery time is longer than FedEx Ground in most cases.
FedEx Ground shipping times
FedEx Smartpost shipping times
Is shopping at imustgarden.com secure?
What payment methods do you accept?
For your convenience we offer both Credit Card, Paypal, and Amazon transactions. At some point we may offer other types, please check for changes. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.
How can I pay for my product?
For your convenience we offer both Credit Card and Paypal transactions. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.
What shipping options are available?
Your order will arrive approximately 1-7 business days from receipt by us, depending upon your geographical location and your carrier/service choice. Generally, the most economical choice is FedEx Ground. Orders received by us prior to 4:00 pm Eastern Standard Time, Monday through Friday (excluding holidays), will be shipped that same day. If a product is out-of-stock, you will be notified. Some products may ship from manufacturer and have different shipping dates and or methods. Some items may not qualify for free shipping and will be described in the product detail page.
How do I check the delivery status of my order?
Your order status can be checked by logging in to your account. Additionally, an automated email notification will be sent to inform you about your order's status. To make changes to an order, please contact us for assistance.
What is your return policy?
We are confident you'll be extremely happy with everything you purchased at imustgarden.com. If you are not completely satisfied, you may return the item within 30 days of purchase. Please contact us for a Return Approval Number. We will issue a refund for the purchase price (less shipping) promptly after receipt of the returned merchandise.
Do we ship to Canada and countries outside the United States?
Unfortunately we do not ship outside the United States.
Customer Service means everything to us
If you have used our products and have a suggestion or comment please contact us, we want to know your opinion.
You can reach us by phone 9AM - 5PM EST M-F
TOLL FREE (outside of NC)