Shipping & Order Processing

We ship fast

We ship the same day! Just order by 3PM EST

orders placed before 3pm ship the same day

Free shipping on orders over $75*

*ground shipping only - Order must total $75 or more before shipping and tax

How are shipping fees calculated?

Shipping fees are calculated based on weight and distance: our shipping fee calculator is linked to the FedEx web site which provides quotes in real time from our Zip code (27703) to your Zip code, depending on the total weight of the items placed in your shipping cart.

We do not add a handling fee or profit in anyway from shipping fees.

We ship fast

We ship with FedEx Home/Ground and recommend choosing this as your most economical option. Most deliveries on the east coast arrive the next or second day, 3-5 days is normal for delieveries the further west you are.

We ship fast

When it comes to low-weight shipping for residential customers, consider the efficient, economical FedEx SmartPost service. By utilizing the U.S. Postal ServiceĀ® for final delivery, FedEx SmartPost reaches every U.S. address.

Delivery time is longer than FedEx Ground in most cases.

FedEx Ground shipping times

shipping times ground map

FedEx Smartpost shipping times

SmartPost shipping times map

Is shopping at secure?

Yes, online shopping at is both secure and private. I Must Garden has implemented stringent security procedures to ensure that your information is protected. In addition, has a strict policy of keeping customer information confidential. Please view our Privacy Policy.

What payment methods do you accept?

For your convenience we offer both Credit Card, Paypal, and Amazon transactions. At some point we may offer other types, please check for changes. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.

How can I pay for my product?

For your convenience we offer both Credit Card and Paypal transactions. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.

What shipping options are available?

Your order will arrive approximately 1-7 business days from receipt by us, depending upon your geographical location and your carrier/service choice. Generally, the most economical choice is FedEx Ground. Orders received by us prior to 4:00 pm Eastern Standard Time, Monday through Friday (excluding holidays), will be shipped that same day. If a product is out-of-stock, you will be notified. Some products may ship from manufacturer and have different shipping dates and or methods. Some items may not qualify for free shipping and will be described in the product detail page.

How do I check the delivery status of my order?

Your order status can be checked by logging in to your account. Additionally, an automated email notification will be sent to inform you about your order's status. To make changes to an order, please contact us for assistance.

What is your return policy?

We are confident you'll be extremely happy with everything you purchased at If you are not completely satisfied, you may return the item within 30 days of purchase. Please contact us for a Return Approval Number. We will issue a refund for the purchase price (less shipping) promptly after receipt of the returned merchandise.

Do we ship to Canada and countries outside the United States?

Unfortunately we do not ship outside the United States.

Customer Service means everything to us

If you have used our products and have a suggestion or comment please contact us, we want to know your opinion.

You can reach us by phone 9AM - 5PM EST M-F
(919) 929-2299

TOLL FREE (outside of NC)
877 446-2929

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